Customer Background: Shenzhen Anzhigang Technology Co., Ltd. focuses on the research and development and export of drone extenders, and is committed to providing high-performance drone signal enhancement solutions to customers around the world. Recently, the company received an inquiry from a customer from Europe who hopes to purchase a drone extender to enhance the signal transmission capability of its drone.

Customer Inquiry Content: The customer wants to know the following information:

Technical specifications and performance parameters of the drone extender.
Customizable options and minimum order quantity of the product.
Delivery cycle and transportation method.
Product warranty and after-sales service policy.
Recent customer reviews or case sharing.
Sales service steps:

Quick response:

Within 24 hours of receiving the inquiry, the sales team proactively contacts the customer to express gratitude and confirm receipt of its inquiry.
Detailed product introduction:

Based on customer needs, provide a detailed product manual, including technical specifications, performance parameters, customizable options and case studies. Emphasize the advantages of the product's high gain signal, easy installation and strong compatibility.
Transparent Quotation:

Provide a clear quotation sheet, including unit price, minimum order quantity, transportation costs and estimated delivery time. Ensure the transparency of the quotation to enhance customer trust.
After-sales service commitment:

Detailed description of the product warranty period and after-sales support, including technical consultation and maintenance services. Commit to follow-up visits within one week after the customer receives the product to ensure its smooth use.
Share success stories:

Provide success stories of previous customers, especially applications in similar industries, to demonstrate the effectiveness of the product in actual applications and customer satisfaction.
Continuous communication:

Maintain regular communication with customers throughout the sales process, answer customer questions at any time and provide necessary technical support.
Result: After meticulous communication and high-quality service, the customer finally chose our drone extender and increased the quantity in subsequent orders. The customer is satisfied with the performance of the product and our service, and intends to continue cooperation in the future.

Through this case, Shenzhen Anzhigang Technology Co., Ltd. successfully demonstrated its advantages in customer service and product quality, and further consolidated its relationship with customers.